Review About T-Mobile and AT&T Score the Lowest in Customer Satisfaction. American Consumer Satisfaction Index Survey’s end result has surfaced, crowning Sprint and Verizon as the most enjoyable carrier in customers mind. Each of them scored 72. Now precisely what is claimed is our Big Magenta is between the lowest with AT&T. While AT&T’s score drops from 69 last year to 66, T-Mobile doesn’t seem to be better as being the carrier only notes 70, losing 3 point from what it achieved last year. The main reason behind all of these could be the merging issue that’s been invading the webs for at least the last three months.

According to Claes Fornell, buyer satisfaction often drops after news of merger.Sprint has experienced this after it merged with Nextel in 2005. The problem appearing for attempting to combine large customer support and billing infrastructures after the merger is the main cause of client satisfaction’s drop. And since that time, Sprint has been working very hard to appease its customers and eventually it regains their trust again. Now precisely what is interesting here, is the fact that T-mo’s buyer satisfaction score drops even before its merger with AT&T is approved. That might give you some clue of what will happen if the deal goes on. Exactly! Abundant numbers of customers will run and leave the carrier for a new one

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